Shipping & Returns

At The O-Ring Store LLC, we understand the importance of a smooth ordering experience, which includes timely shipping and a clear return policy. We're committed to providing exceptional service to our valued customers, partner customers, shop account customers, Net 30 accounts, and VIP Accounts. Here's what you need to know about our shipping and return procedures:

Shipping Information: (All cut off Times are Noon Pacific)

  • Same-Day Shipping: Overnight Orders received by Noon Pacific time will typically ship on the same day. However, please note that larger orders or those requiring vulcanizing/assembly may take longer. If your order is urgent and must be shipped on the same day, please reach out to us via email or chat for verification. (B2B customers with current accounts may also call for assistance).

  • Shipping & Handling Charges: All purchases from The O-Ring Store LLC are shipped FOB via FedEx. For Overnight Air, orders must be placed before 12:00 pm PST or 3:00 pm Eastern for same-day shipping. Please note that international orders do not include tariffs, customs, or taxes. Overnight orders that can be shipped complete are processed and shipped the same day if placed by 12:00 pm Pacific, all others are shipped same day time permitting. Back orders are typically shipped in approximately 2-4 weeks, with the lead times for factory orders potentially extending up to 52 weeks. If you have urgent items, please contact us, and we'll do our best to fulfill your request. We will always notify you of extended lead times for special orders or back orders.

  • Available Shipping Methods & Estimated Shipping Transit Times: (Weather Permitting)

    • FedEx First Overnight - Earliest AM Delivery Next Business Day - Our Top Priority

    • FedEx Priority Overnight Saturday Delivery - Also Our Top Priority

    • FedEx Priority Overnight - Next Business Day (1 Business Day) - Also Our Top Priority

    • FedEx 2 Day - (2 Business Days) - Shipped Same Day

    • FedEx Special (2-3 Day Air) - Shipped in 1-2 Days

    • FedEx Special (3-4 Day Air) - Shipped in 1-2 Days

    • Flat Rate (Best Way) $9.95 - Shipped in 1-2 Days

    • Free Shipping & Ground Orders >$200.00 (Online Only) - Shipped in 1-2 Days

  • International Shipping *Please note that international orders do not include tariffs, customs, or taxes.

    • FedEx International Priority (2 to 3 Business Days Worldwide*) - Also Our Top Priority

    • FedEx International Economy (5-7 Business Days Worldwide*) - Shipped in 1-2 Days

    • FedEx International Standard (10–25 Business Days*) - Shipped in 1-2 Days

  • Order Processing: At The O-Ring Store LLC, all orders are processed and sent to the warehouse at the time of order placement. Orders that can be shipped complete are typically dispatched within 24 hours of receiving the order (weekends excluded). If your order has not yet been shipped, it will remain in "Pending Fulfilment" status until it's shipped. Once shipped, we will notify you, and the order status will be updated to "Shipped." You can conveniently check the status of your order by logging into your registered account.


We want you to be satisfied with your purchase, and we've implemented a clear return policy to ensure a fair and hassle-free process. Please take note of the following guidelines:

  • Return Authorization: Due to the nature of our products, Return Authorization is required and must be obtained from The O-Ring Store before returning any item.

  • Special Items and Custom Orders: Special items, custom items, non-stock items, and expedited orders may not be eligible for returns. Please contact us for specific inquiries.

  • Request Deadline: Returns must be requested within 30 days of the invoice date.

  • Restocking Charges: Restocking charges, which may be a minimum of $25.00 or 50% of the item's value, whichever is greater, may apply to certain returns. We understand the need to maintain the quality and integrity of our products.

  • Health and Safety: O-Rings are safety-critical components and must be inspected for damage or wear before use. O-Rings are precision-manufactured and undergo thorough quality control inspections before being sold or returned into inventory.

  • Cost and Time: The cost and time associated with returning and inspecting O-Rings can be prohibitively expensive, which may contribute to restocking charges.

  • Refunds or Store Credit: Once the returned item is received and inspected, we will issue either a refund or store credit, depending on the circumstances.

  • Unauthorized Returns: Any product returned without prior approval will not be credited and will be discarded as used.

  • Shipping Costs: Buyers are responsible for covering the costs of shipping the returned item(s). Shipping charges are non-refundable.

We are committed to ensuring that your experience with The O-Ring Store LLC is both satisfying and efficient. If you have any questions or concerns regarding our shipping and return policies, please don't hesitate to contact us. We value your business and are here to assist you. Thank you for choosing us as your O-Ring and Seal distributor.


The Seller (The O-Ring Store LLC) is not liable for any damage caused by the product to the Buyers premises, Buyer, or any other people that may encounter the product through misuse of the Buyer or through any defect of product therein. The Buyer accepts said product at his own risk and specifically agrees that he shall hold the Seller (The O-ring Store LLC) free of any liability attendant or attributable to the placement of said product on the Buyers premises. The Buyer shall be responsible for all damages, which said product might sustain or cause by fire, accident, theft, and/or misuse by either the Buyer, his agents, employees or any other person who may be upon the premises where said product is located. By purchasing products from The O-ring Store, you the buyer agree to these terms and conditions.

* Brand names, Trademarks, Copyrights and Patented Products: Any use of any Trade Marked names, brands, products or words that refer to those products and their respective companies are by reference only, and by reference does not imply that we are associated with them in any way or any of the items we list or mfg. are derivative of their mfg. or marketing processes. For any industrial parts we sell, they are aftermarket parts and are offered as an alternative to the OEM parts as a cost effective alternative. Any and all words of trademarked products and uses of such, either alone or in combination, are intended only to refer to the original company and-or its products for comparison only and not intended to create an impression of our company being related to, our items created by or we being licensed by any such company or legal distributor of said products or manufacturers.

Copyright © 2024 The O-Ring Store, LLC
1847 Wilma Dr, Clarkston WA 99403
Phone 208-413-6377 - Fax 208-413-6719