Our Quality Policy at The O-Ring Store LLC, an O-Ring and Hydraulic Seal distributor, is to provide high quality O-Rings and superior customer service to ensure customer satisfaction, the growth of our business, and to be a respected industry leader. We are committed to continually evaluating and improving our processes and products to ensure that we surpass our internal and external customers’ expectations, now and in the future.
We are committed to meeting customer requirements and applicable ISO-9001:2015 standards. We will ensure compliance with applicable regulations and standards and continually improve our processes through employee involvement, training, and monitoring of customer feedback.
We will promote open communication among the team, customers, and vendors to ensure resolution of issues quickly and effectively, and to ensure positive working relationships.
We are committed to the continual improvement of our products, processes, procedures, and services to meet our company and customers' requirements.
This Quality Policy is communicated and understood by all our employees, and is reviewed regularly for effectiveness and adherence.